At Normea Placements Private Limited, we provide professional recruitment and career development services which are primarily delivered through digital channels. As our offerings are non-tangible and service-based, the concept of physical shipping does not apply. However, we are committed to timely and efficient service delivery through digital means. Please review the following policy for clarity:

1. Service Delivery

  • All services such as resume building, career consultation, interview preparation, placement support, and training sessions are delivered digitally via email, phone, video call, or client dashboard (where applicable).

  • Upon successful payment confirmation, clients will receive an acknowledgement email with the estimated service delivery timeline.

2. Turnaround Time

  • Standard services (e.g., resume writing, job application assistance) are typically delivered within 3 to 7 working days from the date of payment and submission of required information.

  • Expedited or premium services may be delivered faster as per the package chosen by the client.

  • Custom services or bulk orders may take longer, and delivery timelines will be communicated in advance.

3. Client Responsibilities

To ensure timely delivery:

  • Clients must provide complete and accurate information requested for service initiation.

  • Delays in submitting inputs (e.g., old resumes, job preferences, documents) may result in corresponding delays in service delivery.

4. Mode of Delivery

Services will be delivered through one or more of the following channels:

  • Email communication

  • Video conferencing platforms (Zoom, Google Meet, etc.)

  • WhatsApp or SMS (for updates or appointment reminders)

  • Dedicated online portals or client dashboards (if applicable)

5. Non-Delivery Issues

If you do not receive the service within the promised timeline:

  • Please check your spam or junk email folder.

  • If not found, contact our support team immediately via [Insert Contact Details].
    We will ensure the issue is resolved promptly.

6. Support Hours

Our delivery and support team operates from Monday to Saturday, 10:00 AM to 6:00 PM IST (excluding public holidays). Queries submitted outside of business hours will be addressed on the next working day.

For assistance or more details regarding service delivery:
📧 info@normaeplacements.com
📞 9084718071