IT Support Technician

Job Description

We are seeking a reliable and customer-focused IT Support Technician to provide technical support to end-users across the organization. The successful candidate will troubleshoot hardware and software issues, install and maintain IT systems, and assist with day-to-day technology operations to ensure smooth and secure business activities.

Key Responsibilities:
Provide first-level technical support for hardware, software, and network-related issues in-person, via phone, or through remote tools.

Set up and configure desktops, laptops, printers, mobile devices, and peripherals.

Maintain user accounts, permissions, and access rights in Active Directory and other systems.

Install and update software applications and security patches.

Troubleshoot and resolve issues related to Windows/Mac operating systems, Microsoft Office, VPNs, and other standard business applications.

Document incidents, solutions, and technical procedures using the ticketing system.

Assist with inventory tracking of IT equipment and software licenses.

Support IT onboarding and offboarding processes, including device setup and data migration.

Escalate unresolved issues to higher-level technical teams as needed.

Follow IT policies, procedures, and best practices for security and compliance.

Qualifications:
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.

Industry certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator, ITIL Foundation) are a plus.

Experience:

1–3 years of experience in a technical support or IT help desk role.

Familiarity with support tools such as ServiceNow, Jira Service Desk, or similar.

Skills:

Solid understanding of Windows and Mac operating systems.

Basic networking knowledge (TCP/IP, DNS, DHCP, VPN).

Strong problem-solving and multitasking abilities.

Excellent interpersonal and communication skills.

Ability to work independently and as part of a team.

Preferred Qualifications:
Experience supporting remote users and cloud-based applications (e.g., Microsoft 365, Google Workspace).

Basic knowledge of cybersecurity best practices.

Familiarity with remote support tools (e.g., TeamViewer, AnyDesk).