Customer Care Executive

Job Description

We are looking for a courteous and customer-focused Customer Care Executive to join our team. In this role, you will be responsible for addressing customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction. You will serve as the first point of contact for our customers and play a key role in enhancing the overall customer experience.

Key Responsibilities:
Respond to customer queries via phone, email, chat, or in-person in a professional and timely manner

Provide accurate information about products, services, and policies

Handle customer complaints, follow up on issues, and ensure resolution

Record and update customer interactions in CRM systems or call logs

Follow communication scripts and standard operating procedures

Coordinate with internal departments to resolve customer issues when needed

Maintain a positive, empathetic, and professional attitude toward customers at all times

Meet or exceed customer service metrics and performance targets

Requirements:

High school diploma or equivalent; a degree in any field is a plus

Prior experience in a customer service or call center role preferred

Excellent verbal and written communication skills

Ability to remain calm and patient with difficult customers

Strong problem-solving and multitasking abilities

Basic computer skills and familiarity with CRM software

Experience in [specific industry, e.g., telecom, banking, e-commerce]

Fluency in multiple languages

Knowledge of customer service best practices and call center procedures