Hotel Manager

Job Description

We are seeking a dedicated and experienced Hotel Manager to oversee the operations of our hotel and ensure that all aspects of the guest experience are outstanding. The ideal candidate will possess strong leadership skills, an ability to manage a team, and a passion for delivering exceptional guest services. As the Hotel Manager, you will be responsible for the overall operation of the hotel, ensuring the highest levels of guest satisfaction, profitability, and compliance with policies and procedures.

Key Responsibilities:
Operational Management:

Oversee daily hotel operations, ensuring smooth functioning of all departments (Front Desk, Housekeeping, F&B, Maintenance, etc.).

Monitor and evaluate the performance of the hotel’s departments, adjusting processes to improve efficiency and service quality.

Ensure compliance with health, safety, and quality standards across all operations.

Guest Service Excellence:

Ensure that guest needs and expectations are met or exceeded in all areas of service.

Address and resolve guest complaints and concerns promptly, maintaining a high level of guest satisfaction.

Develop and implement customer service policies and procedures to enhance the guest experience.

Staff Management:

Lead, motivate, and develop hotel staff to ensure a high standard of service.

Conduct regular performance reviews, provide coaching, and facilitate staff training programs.

Create and maintain a positive working environment that encourages teamwork and growth.

Financial Management:

Manage the hotel’s budget, forecast financial performance, and ensure profitability.

Analyze financial reports, including P&L statements, and implement cost-control measures where necessary.

Oversee pricing strategies, inventory control, and revenue management to maximize hotel profits.

Marketing and Sales:

Collaborate with the sales and marketing team to develop promotional strategies to attract and retain guests.

Ensure that the hotel’s online presence (website, social media, etc.) is up to date and effectively marketed.

Develop partnerships with travel agencies, corporate clients, and event planners to drive bookings.

Facility Maintenance:

Ensure that the hotel property is well-maintained, clean, and safe for all guests and staff.

Coordinate with maintenance teams to ensure that all rooms and public spaces are in good condition and repairs are carried out promptly.

Reporting and Administration:

Prepare regular reports for senior management on operational performance, guest satisfaction, and financial performance.

Handle administrative duties related to hotel operations, including licensing, permits, and legal compliance.

Qualifications:
Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).

Proven experience as a Hotel Manager or in a similar hospitality role (typically 3-5 years).

Strong leadership and management skills with a track record of building and leading teams.

Excellent communication and interpersonal skills.

Solid understanding of hotel operations, including front desk, housekeeping, food and beverage, and maintenance.

Strong financial acumen and experience with budgeting and P&L analysis.

Knowledge of hotel management software and booking systems.

Ability to handle high-pressure situations and manage multiple tasks simultaneously.

Guest-focused with excellent problem-solving skills.